Refund Policy

This document outlines the refund policy applicable to services rendered by Anavrin Adviser Pvt. Ltd. (“the Company”). By engaging with the Company’s services, the client acknowledges and agrees to the terms and conditions set forth herein.

1. Fee Structure and Refund Eligibility

The total invoice amount will comprise the Anavrin Adviser consultation fee along with the applicable Goods and Services Tax (GST) at 18%. In the event a refund is processed, it will be calculated solely on the consultation fee component, excluding the GST and any third-party charges.

2. Conditions for Refund

A refund, where applicable, will only be considered in the event of an application refusal by immigration or visa authorities and in accordance with the following conditions:

The client must submit a formal Refund Claim Form to the Company within the stipulated timeframe.
The claim must be supported by a copy of the official visa rejection letter or a rejection stamp on the applicant's passport.
A copy of the payment receipt issued by Anavrin Adviser must be attached to the claim.

Failure to furnish any of the above documents will render the client ineligible for a refund. Upon successful verification, the approved refund amount will be processed within sixty (60) working days from the date of submission.

3. Non-Refundable Scenarios

No refund shall be issued in the following circumstances:

The applicant fails to attend a scheduled visa interview.
Non-compliance with consulate or embassy requirements.
Inability to provide a valid medical certificate for the applicant or included family members.
Failure to furnish a valid Police Clearance Certificate (issued within the last 3 months).
Submission of fraudulent or misleading documentation.
Any prior violations of immigration or visa laws by the applicant or their dependents.
Delay or failure to submit additional documents requested by the immigration authorities.
Inability to achieve required language proficiency scores (IELTS/French) as advised by Anavrin Adviser.

Additionally, if the client voluntarily withdraws or abandons the process for any personal reason after registration, no refund or transfer of fees to any third party (including relatives or friends) shall be permitted.

4. Third-Party Fees and Charges

Anavrin Adviser is not responsible for refunding any payments made to external bodies including, but not limited to, assessing authorities, immigration departments, consulates, or embassies. The client understands that the fees paid to Anavrin Adviser are exclusively for professional consultation and processing services and do not cover government, embassy, or third-party charges.

5. Client Responsibilities and Banking Disputes

If payment has been made via credit card or net banking, the client undertakes not to raise a chargeback or dispute the transaction with their financial institution. The client agrees to inform their bank that the transaction is legitimate and irrevocable, even in instances of card loss or misuse. The client agrees to support Anavrin Adviser should any dispute arise with the bank.

6. Immigration Process Disclaimer

The immigration and visa process is inherently variable and dependent on multiple external factors, including but not limited to:

Changes in immigration laws and policies.
Requests for additional documentation at any stage.
Proof of financial capability as per country-specific requirements.

The client acknowledges that Anavrin Adviser is a private consultancy firm and not affiliated with any government body or authority. The Company provides advisory and documentation support only, and the final decision regarding visa issuance lies solely with the respective immigration authority.

7. General Terms

All services and decisions are initiated upon the client's sole discretion. The Company does not influence or compel any individual to opt for a specific service or visa program.
The client confirms that they have read, understood, and voluntarily agreed to the above terms at the time of signing the agreement.

For any additional queries or support, please contact us at info@anavrinadviser.com. We will use commercially reasonable efforts to address and resolve any concerns at the earliest opportunity.